Jack MaLeadership Bonus for September goes out to Ma Yun, known in the West as Jack Ma, a former schoolteacher who is best known as the founder and Executive Chairman of Alibaba Group Holding China’s e-commerce company Alibaba, now the wealthiest man in China.

Alibaba’s IPO last Friday set a record for US Technology companies, raising over $21 billion, and reflecting a market cap of $231.4 billion. This is now the largest largest-ever U.S. technology IPO. The company’s business model generates strong free cash flow, and does not require a lot of capital, which is a very attractive model for investors. It represents lower risk, and very high returns.

Alibaba is the disruptor of the disruptors. Not only has Mr. Ma provided leadership to create the worlds largest ecommerce site, surpassing revenues of Amazon and Ebay combined, but his Alibaba (BABA) has also developed the first big B2B ecommerce portal.

Alibaba accounts for about 80 percent of all online retail sales in China, where rising Internet usage and an expanding middle class helped the company generate gross merchandise volume of $296 billion in the 12 months ended June 30.

Leadership Blunders this month is awarded to Centerplate (ex) CEO Desmond Hague. Centerplate is a catering company that services sports and entertainment venues around the country, such as Levi’s Stadium in San Francisco. The company has experienced growth under the leadership of Mr. Hague, who assumed CEO responsibility in 2009, but that all came to an end this month for Mr. Hague.

Mr. Hague’s departure from Centerplate resulted from an act of cruelty to a dog, which was captured on video taken from a downtown Vancouver B.C. condominium elevator.  In the video, Mr. Hague can be seen abusing a dog on a leash.  I have chosen not to post the video due to its violent nature.

What he evidently thought was an act committed in the privacy of an elevator turned out to have been an act seen by millions via the internet.  While the reasons behind why he was mistreating the dog in this cruel and inhumane manner have yet to be determined, thanks to building security passing the video to the British Columbia chapter of the S.P.C.A, calls for Mr. Hague to apologize, repent, and seek rehabilitation have been received from all over North America.

Some of the lessons learned include…

  1. Trust that takes a long time to build can be destroyed in an instant.  A leader needs to be consistent in character and integrity and to establish trust.  That trust is fragile, and under constant surveillance and testing.  When a leader falters, trust is on trial.  In this case, his friends and colleagues decided he couldn’t be trusted.
  2. Having a ‘dark and private’ side to one’s personality doesn’t work if it is vastly different than the public profile shown at work and online via social channels.  It’s important to be consistent in character at home, at work, at play.
  3. This type of event could happen to anyone.  Leaders are under great pressure to perform optimally for their stakeholders, and it’s very important to be aware of your emotions at all time, and never allow this raging emotion to emerge in any situation.

If you are a leader, and have two sides to your personality, one at work, and one (darker side) when you think you are in private, you are only fooling yourself.  I suggest cleaning up your act if that reflects your reality, and getting professional help if necessary.  The video demonstrates a very troubled side to Mr. Hague’s character, one that is obviously frustrated and angry. Unfortunately he decided to vent his frustration on the helpless and dependent dog, who could offer no defense.

This unfortunate event has become very public thanks to the internet, and has cost Mr. Hague his job.  He is most likely very embarrassed, and is probably something he wishes never happened. He probably would like a mulligan, a ‘do over’ that would somehow set the record straight. But when things like this happen, there are consequences.

Mr. Hague has to face family, friends, former stakeholders in his former company Centerplate, and others, and explain his bizarre behavior, repent, seek rehabilitation, and put this behind him.  With a good rebuilding plan he can recover, and contribute his skills as a trusted leader going forward.  That would be my hope, and I wish him well.

9 Authentic Leadership Lessons From @BillGeorge
Bill George is worth listening to if you have an interest in building a trust culture, and growing your market cap. He should know. During his tenure as Chairman and Chief Executive Officer of medical device firm Medtronic, (NYSE MDT) market cap increased from $1 billion to $60 billion. PBS named Bill George as one of the top 25 CEO's over the past 25 years. Mr. George is a bestselling author of two books, 'Authentic Leadership' and 'True North', is a professor of management practice at Harvard Business School, and writes about authentic leadership at his blog. He developed a [more]
The most important and long lasting decisions you make as a leader have to do with the people you hire. How you recruit new people and how you position them will have an enormous impact on the effectiveness and value of the organization. If you are hiring the right people who might be different than you and have great capacity to do things you can't do, then the organization increases in capacity. You need to not only allow this to happen, but model it and drive it throughout the leadership team. Diversity of ideas will promote innovation, growth, and eventually [more]
This month's Leadership Bonus goes out to Arthur T. Demoulas, CEO of New England based supermarket chain Market Basket.  Mr. Demoulas, and most of his senior leadership team, were recently fired by the board of Market Basket.  As reported by author @IlanMochari in Inc. magazine, this company has over 25,000 employees working in 71 stores who, upon learning of their CEO's departure, gathered together, and along with customers demanded that Mr. Demoulas be reinstated as CEO.  Current management is reviewing bids for the sale of the company ranging from $2.8 billion to $3.3 billion, including one from Mr. Demoulas himself. Why [more]
Buiding a Culture of Trust
Strategy, Structure, and Culture represent some basic yet important elements of any organization. Get one wrong and you might have a chance for success. Get two wrong and you are out of the running before the race starts. Get all three right, and you'll be sure to succeed.  It's important to get back to basics to discover what you are doing and where you are headed.  Do you have a Culture of Trust in your organization?  If not, you are missing one of the most important links to the ongoing success and value of your company. Culture. The culture of [more]
Leadership in the Disruption Economy
There really isn't anything like a safe job in a safe company anymore. Job security has become a casualty of disruptive innovation. Earlier generations spent entire careers in the same company in a 'cradle to grave' track.  My father worked for two companies in roles of progressively greater responsibilities during his career.  I have worked for or started six companies during my career.  In contrast, our talent workers today move from project to project pursuing technologies or concepts where they feel connected and appreciated.  They might be independent contractors, no longer wanting to spend an entire career climbing a corporate [more]
A Living Passion for the Vision
Are you passionate about your work as a leader?  You know the answer, and what may come as a surprise, so does your team.  If you aren't, you may be frustrated, ineffective, and struggling to get results.  It may be the reason you are not making progress. Leaders need to have a passion for their work, and have a vision for their organization, exuding the essence of it in all thoughts and expressions to all stakeholders, at all times.   S/he needs to be passionate and stay focused like a laser on bridging the gap that exists between that vision, [more]
3 Keys to Leading a Successful Turnaround
Congratulations!  You've just been hired as CEO of a company in deep financial trouble. The ownership and board of directors have given you free reign to do your job, and you feel up to the task of leading the effort, but you have limited time to turn this ship around, and get it moving in a different more profitable direction. What will be your plan starting Monday, your first day on the new job… the first month...the first six months. How will you evaluate and manage the company and its processes.  How will you engage with the customers? The [more]
Leading with Humility
Pope Francis, the Pontiff of the Catholic Church and spiritual leader to 1.2 billion Roman Catholic's worldwide, is known for doing things that are considered contrary to the traditional role of a Pontiff. As Pontiff, he has a full security detail at all times, and personal valet's, drivers, attendants, private chef, bishops, maids, and other perks.  But these things tend to insulate a leader of great stature like the Pope. Since arriving at the Vatican in March of 2013, Pope Francis has elected to discard traditional perks.  He does not live in the papal apartments, traditionally reserved for the Pontiff. [more]
Animated Social Media Icons Powered by Acurax Wordpress Development Company
Visit Us On TwitterVisit Us On Linkedin